WARRANTY POLICY
Warranty Period:
- 30 days on Monitors and Printers, Drives, Networking, and Peripheral Equipment
- 90 days on all Systems
TERMS OF SALE
The following terms govern your purchase from Bootsector Industries Inc.(BSI)
- Warranty covers against defects in workmanship, not suitability of purpose
- Quantities are limited, therefore, if your equipment is no longer is stock we will send you an equivalent product.
- Bootsector's liability shall be limited, at its option, to repair or replacement of any parts or parts which may thus prove defective under normal use within the warranty period, which begins from the date of shipment, and which our examination shall disclose to our satisfaction to be thus defective. The maximum liability of Bootsector to any person whatsoever arising out of or in connection with the sale or use of its equipment, whether such liability arises from a claim based upon contract, warranty, tort, or otherwise, shall in no case exceed the actual value of the equipment paid by the purchase. BSI shall not be liable to the purchaser or to anyone else for incidental or consequential damages.
- Warranty service will be performed without charge from 9:00am to 5:00pm, Monday-Friday, excluding our holidays and outside those hours at our prevailing service rates and subject to the availability of personnel
- BSI reserves the right to discontinue and equipment model, incorporate new features, specifications, etc. at any time without incurring obligations to provide similar equipment or features on previously sold models of equipment or parts
- All goods are shipped FOB
- Published prices do not include shipping and handling charges and applicable taxes
- All published prices are subject to availability
- All published prices, specifications and services are subject to change without notice
- We are not responsible for any typographical errors
- Terms and Conditions are subject to change without notice.
RETURN MERCHANDISE POLICY AND INFORMATION
Repair and Return Policy:
- To repair a part under warranty, return the merchandise with RMA number, a copy of the original invoice or e-mail and explanation of the problem. We will repair or replace the part after receiving it.
- Bootsector reserves the right to replace defective parts or equipment with parts which may not be identical to the original equipment or parts.
- Returned Products will only be accepted in the original packaging with all appropriate product documentation included in the original package.
- A 20%-35% restocking fee will be applied to all non-defective products.
- If you are claiming a refund for a part, the original shipping, handling and return shipping changes are non-refundable.
Obtaining an RMA Number:
- If you experience a problem with your equipment please report it to us immediately. Your equipment will be exchanged or repaired, at our option, unless it is covered by the manufacturer's warranty. Problems reported after the warranty ends may not be eligible for warranty repair or replacement.
- If your equipment has been damaged in transit, please report it to us immediately. We have only 5 days to report a damage claim. Problems reported after 5 days may not be eligible for replacement. We will replace your equipment once the shipping carrier has approved our claim.
- Before returning any item, you must call our company, Bootsector Industries, for a Return Material Authorization (RMA) number within ten (10) days from the date your equipment was shipped or upon receipt of your equipment if it has been damaged in transit (box broken, torn etc.) at (631) 249-2700.
- The RMA number must appear on your return packing label. Returns will not be accepted without a RMA.
- RMA numbers are valid for seven (7) days from the date of issuance.
Shipping Your Equipment Back to "Bootsector Industries" (BSI) :
- All returned products must be clearly marked on the outside of the package with a valid RMA number.
- All returns must be received back within 10 days of the RMA number being issued.
- Returned Products must in as-new or as-shipped condition, in their original packaging with all appropriate product documentation included in the original package, manuals, diskettes, power cables, and other items included with a product.
- All returns must be shipped by you via a traceable carrier (UPS, FedEx, Airborne Express, etc.) pre-paid, and insured for your safety (especially if valued over US $100) or accept the risk of loss or damage during shipment.
Extent of Warranty:
The Warranty does not cover suitable of purpose or fitness for a particular purpose. This warranty does not cover any items that are in one or more of the following categories: any software programs, whether pre-loaded with equipment, installed subsequent or otherwise, external devices, accessories or parts added to a product after shipped from or delivered by BSI. Monitors, keyboard and mice that are included as part of the BSI system are covered under this warranty; all other monitors, keyboards, and mice are not covered.. The warranty does not cover the repair or exchange of equipment purchased resulting from misuse, accident, modification, unsuitable physical or operating environment, improper maintenance by you, or failure caused by a product which Bootsector is not responsible or problems caused by use of parts and components not supplied by Bootsector. This warranty is voided by removal or alteration of equipment or parts.
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